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The data transmitted via the internet to Vontobel by means of this form is encrypted. Nevertheless, it may be possible for unauthorized third parties to access the data entered into this form, in particular due to malware on the computer. If you use this form to send confidential data (e. g. account number), you accept the risk of disclosure of the banking relationship and bank client information to third parties and release Vontobel from any liability for damages resulting from the use of this form, insofar as this is permitted by law.
By providing your telephone number and/or e-mail address, you expressly consent to Vontobel contacting you by telephone and/or unsecured e-mail. The personal data you enter will be used and stored to process and deal with the complaint and to fulfill our contractual obligations in connection with the service you have chosen. The personal data may be processed on behalf of Vontobel by a person appointed by Vontobel, including those outside your location or one of Vontobel’s locations. Your personal data are processed and stored for the duration of our business relationship. In addition, we are subject to a number of duties to retain and document. Finally, the duration of storage is also determined by the statutory limitation periods.
Please note that the use of e-mail and other electronic means of communication involves significant risks, such as lack of confidentiality, possible manipulation of contents or sender, incorrect recipients, viruses, etc. Vontobel declines all liability for any damage in connection with the use of e-mail and other electronic means of communication. Vontobel therefore recommends that you do not send any sensitive information by e-mail, that you do not send the received text along with the reply and that you manually re-enter the e-mail address.
Vontobel does not accept orders for business activities such as account openings, payment or stock market orders, revocation of orders or authorizations, blocking of credit cards, changes of address, etc. via this form. Please contact your branch or your relationship manager with regard to such transactions.
Bank Vontobel AG
CH-8022 Zürich Switzerland